Ask about a usage difference

Collect the organization, allowance period and available task details for a usage inquiry.

Compare the same organization and allowance period when checking a difference between expected and displayed usage.

Check the usage context

  1. Confirm the organization, then open your profile menu and select Usage.

  2. Record QUOTA remaining, QUOTA used and QUOTA reserved under Unified QUOTA.

  3. For a weekly allowance, record Next reset with the date and time shown.

Reserved QUOTA is held for active work. Compare it separately from used QUOTA.

Send a usage inquiry

If Recent metering usage is shown, record the task identifier, status, time and any project identifier for the entry in question.

Contact support@altifigence.com with the organization, recorded details, what you expected and what the screen showed. For the allowance summary, see Read your weekly QUOTA.